Shipping Policy
Order Confirmation and Tracking Information
Upon successful payment processing, you'll promptly receive confirmation and tracking details via email for your order.
Cancellation Policy
Should you need to cancel your order, please do so immediately after payment. If your package has already been dispatched, cancellation will require adherence to our returns process, with shipping costs being your responsibility.
Shipping Details and Charges
Our products are dispatched from our Sydney, Australia facility, typically within one business day of order receipt. Shipments are handled on weekdays, excluding public holidays.
We provide complimentary standard shipping within Australia for specified order values. Alternatively, express shipping costs are determined during checkout. We reserve the right to decline order fulfillment or renegotiate shipping fees for unexpected cost fluctuations or destinations beyond our standard service area.
We utilise Australia-based postal and courier services for deliveries. Estimated delivery times are based on the service provider's guidelines and may vary due to unforeseen circumstances.
While we cannot be held responsible for delays or loss occurring during transit, we endeavor to assist customers in resolving such issues.
Returns and Exchanges Shipping
Returns should be made following our Refund Policy guidelines.
Customers are responsible for return shipping costs and subsequent exchanges. We do not assume liability for loss, theft, or damage during return transit, unless caused by our error or if the received items differ from your order.
For damaged or defective items due to our fault, we cover the shipping costs.
Follow the instructions provided upon return approval to ensure proper processing and generate necessary references or labels.
Please return items within 30 days of approval to avoid refusal.
Adherence to return submission guidelines is necessary; we reserve the right to reject items inconsistent with the approval, with subsequent shipping costs falling on the customer.
